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Privacy Policy

Last Updated: 1st April 2025

 

1. Introduction

Latas Madinat (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our online store.

 

This Privacy Policy complies with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and all applicable UAE data protection regulations.

 

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

  • Name, email address, phone number, and billing address
  • Payment information (processed securely through our payment processors)
  • Shipping address
  • Purchase history and preferences
  • Communications with our customer service team
 
2.2 Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referral source and navigation paths
 

3. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling your orders
  • Managing your account
  • Communicating with you about your orders, products, or services
  • Improving our website and services
  • Personalizing your shopping experience
  • Sending promotional emails (with your consent)
  • Analyzing usage patterns
  • Preventing and detecting fraud
  • Complying with legal obligations
 

4. Information Sharing and Disclosure

We may share your personal information with:

  • Payment processors to complete transactions
  • Shipping and logistics companies to deliver your purchases
  • Service providers who assist in our operations
  • Marketing partners (with your explicit consent)
  • Government authorities when required by law or to protect our rights
 

We do not sell or rent your personal information to third parties.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

 

6. Your Rights

Under UAE data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate personal information
  • Delete your personal information in certain circumstances
  • Withdraw consent for data processing
  • Object to processing of your personal information
  • Receive a copy of your personal information in a structured format
 

To exercise these rights, please contact us using the information in Section 11.

 

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

 

8. Marketing Communications

With your consent, we may send you marketing communications. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

9. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we discover we have collected personal information from a child under 18, we will delete that information promptly.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

 

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

 

12. Data Protection Authority

You have the right to lodge a complaint with the UAE Data Office if you believe we have violated your data protection rights.